Privacy Policy

Last updated: 11 October 2026

Before publishing: Replace the bracketed business and policy details below with verified information. Do not launch with unresolved placeholders.

This Privacy Policy explains how GRU International Hostel (“we”, “us”) handles enquiries through gruih.com.

1. Who is responsible

Legal operating entity: [REGISTERED LEGAL ENTITY NAME]. Business address: [VERIFIED FULL ADDRESS, TBILISI, GEORGIA]. Privacy contact: [PRIVACY EMAIL ADDRESS].

2. Information collected

When you make a room enquiry, we collect your name, WhatsApp number, optional email address, room preference, consent choice, time of enquiry and the page through which you contacted us. We may also receive basic technical information necessary for security and website operation.

3. How we use information

We use your information to respond to accommodation enquiries, discuss availability and room options, manage bookings if you decide to proceed, prevent spam and maintain records required by law.

4. Contact channels and marketing

With your consent, we may contact you by WhatsApp or telephone regarding the specific hostel enquiry. Promotional marketing beyond that enquiry requires any additional consent required by applicable law. You can ask us to stop communications using the contact details above.

5. Service providers and international transfers

We transmit the enquiry to our webhook/lead management service [NAME OF WEBHOOK/CRM PROVIDERS], which may process or store data in [STORAGE LOCATIONS / COUNTRIES]. We share information only with providers supporting the purposes described here, subject to appropriate safeguards and applicable law.

6. Data retention

Enquiry data is retained for [RETENTION PERIOD] unless longer retention is legally necessary. We delete or anonymise records when no longer needed.

7. Your choices and rights

Subject to applicable law, you may request access, correction or deletion of your personal information, withdraw consent where appropriate, or object to marketing. Contact [PRIVACY EMAIL].

8. Cookies and analytics

[DESCRIBE ACTUAL ANALYTICS, ADVERTISING TAGS, COOKIES, CONSENT MANAGEMENT, AND COOKIE SETTINGS USED]. Do not describe tracking as disabled if your live site uses tracking scripts.

9. Security

We use reasonable organisational and technical safeguards, but no internet transmission is completely secure.

10. Policy changes

We may revise this policy and publish the updated date here. For privacy questions, use the contact details above.