Refund Policy

Last updated: 11 October 2026

Before publishing: Replace the bracketed business and policy details below with verified information. Do not launch with unresolved placeholders.

1. When refunds may be requested

Refund rights depend on the confirmed accommodation booking, payment type, cancellation timing and applicable law. [INSERT REFUND ELIGIBILITY RULES INCLUDING VISA REFUSAL AND NON-ARRIVAL, IF APPLICABLE].

2. Deposits and deductions

[STATE WHETHER DEPOSITS ARE REFUNDABLE, ANY DEDUCTIONS, DAMAGES AND NON-REFUNDABLE CHARGES].

3. Request procedure

Contact [REFUNDS CONTACT EMAIL] with your reservation reference and proof of payment. We may request information needed to identify the transaction.

4. Processing timeline

Approved refunds are processed within [ACTUAL NUMBER OF BUSINESS DAYS] through [PAYMENT METHOD AND CURRENCY RULES], subject to banking times.

5. Disputes

For concerns, contact our team at [ESCALATION EMAIL OR TELEPHONE]. Nothing in this policy removes any non-waivable consumer rights under applicable law.